There are always items at commercial, body corporate and domestic sites that clients need to be made aware of and it is often the cleaner or gardener that is first to notice if something is amiss.

Although we don’t want to bombard our clients with phone calls and emails, clear and frequent communication is a vital building block of any client-contractor relationship. Common Ground Property Services touch base with all our clients at least once per month (and often on a weekly basis with our larger more complex properties) to seek feedback and discuss maintenance issues.

However, timeliness of reporting is also very important. For example, one of our staff recently discovered a railing on the upper level of a Hamilton apartment complex that was extremely loose. This was obviously a matter of critical importance and I advised one of the owners immediately of the problem and followed up with an email to the other owners that evening. The railing has since been repaired and the body corporate committee were very grateful that this issue was bought to their immediate attention.

We do more than just mops and mow! You can count on Common Ground Property Services to act as an extra set of eyes around your property and to always report security and maintenance issues in a timely manner.